Join Kayte O'Malley on On The Move on Friday from 3 until 7pm as she broadcasts live from the Eyre Square Centre Credit Union.
For a record-breaking 10th consecutive year, credit unions have topped the league table for best customer experience in Ireland, according to the 2024 Customer Experience Insight (CXi) Report. Furthermore, cCredit unions are also the only brand to have maintained a constant presence in the top ten since the survey began ten years ago, a testament to the consistency of their CX excellence.
The CXi Report is published annually and is based on a survey which is carried out by Amarách Research. This year’s survey ran from June 8th to the 30th of July 2024.
Commenting on the announcement, Alice Grant, Head of Brand & Member Experience of the Irish League of Credit Unions (ILCU) said that the ILCU was delighted to see that credit unions continue to set the standards when it comes to delivering superior customer experience. “There has been a great deal of change in credit unions in recent times with enhanced digital journeys and new product offerings. What hasn’t changed, and what won’t change, is our absolute commitment to put our members first. Our unique social ethos allows us to focus solely on how to best deliver for our existing and potential new members, rather being focused on profiting from their needs”
